Free Shipping


Shipping Options

A selection of shipping quotes and options will appear at checkout. Goods are shipped from the USA.


Our processing and shipping process starts from the moment we get credit card authorization and verification.

Business Hours

Once the order is accepted and the stock is available, we aim to process and ship your order within 24 hours, Monday through Friday.

Refunds & Exchanges

It's Simple

Making a return or exchange for a product purchased from is easy.

How to Return

Please notify us of your intention to return by using the “Contact Us” form to ensure it is processed in a timely manner. Just make sure you send your factory sealed product(s) back to us within 14 days of receiving your order, with original packing slip.


If after receiving your product, and your product is still unopened whether a purchase or a gift, we are happy to offer you a full exchange for another product of equal or lesser value, or a Shore Magic gift card for the amount spent. The item must be in its factory sealed original condition and packaging, free of any damage.

Promotional Codes

Used a promotional code or other? All returns will reflect original purchase price.

Gift Cards orders placed using a gift card and returned to our returns center will receive a new gift card for the return value.


Restocking Fee: a restocking fee is charged for all returns.

Shipping & Handling Fees

Original shipping and handling charges are non-refundable. Any customs duties and sales taxes are non-refundable through Generation Joy LLC.

Returns from Elsewhere

We are unable to accept returns or exchanges for products other than those purchased directly from us at If you purchased your Shore Magic products from a department store, specialty retailer, other online store or elsewhere, please process your return with the original company of purchase.

Shopping Cart

Shipping and discount codes are added at checkout.